Refund policy
Returns & Exchanges
Each Heirloom Hat is thoughtfully made and meant to be worn for years to come. If something isn’t quite right, we’re here to help.
We offer refunds, exchanges or store credit on all full-priced pieces that are unworn, unaltered, and in original condition, within 10 days of receipt (for shipped orders) or 10 days from the date of in-person purchase.
If you’re unsure about sizing or fit, we always recommend reaching out before purchasing at contact@heirloomhats.com, we’re happy to guide you toward the right piece.
Return Conditions
To be eligible for a return:
- Items must be received by our studio within 10 days of delivery or purchase
- Pieces must be returned in their original packaging, carefully protected
As hats are delicate by nature, we’re unable to accept returns that show any signs of wear, handling, or damage, including pieces that are stained, altered, or crushed in transit.
Heirloom Hats reserves the right to refuse any return that does not meet these conditions. If a return is not accepted, the item will be sent back to you.
How to Return
Please email contact@heirloomhats.com prior to sending your return, and include your order details along with the reason for the exchange or return.
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- A return shipping label will be provided, and we kindly ask that you drop off the package with the designated shipping provider.
Additional Information
- All sale items are final sale
- All custom pieces are non-refundable
- Approved refunds are issued to the original form of payment
If you have any questions at any point, don’t hesitate to reach out, we’re always happy to assist.